Terms & Conditions
Please carefully read the following Terms and Conditions.
Nothing in these Terms and Conditions affects your statutory rights.
We reserve the right to change the contents of this Website, including these Terms and Conditions at any time without notice by posting these changes on the Website. Use of the Website after a change has been posted will signify the users acceptance of the modified Terms and Conditions.
The majority of orders received are made to order as we stock plain items and then embroider or print the logo(s) as required.
Prices shown on the website are exclusive of VAT and delivery charge. At checkout, the VAT is automatically added, along with the delivery cost, so you will be shown the inclusive prices before making payment.
The placing of Essential Schoolwear products on the Website is an invitation to accept offers for Essential Schoolwear products and is not an offer to sell at the listed price nor is it binding on us. We are under no obligation to accept your order (whether or not the order has been confirmed and the credit card been charged).
In the unlikely event an Essential Schoolwear product is listed at an incorrect price, we will notify you of the correct price and give you the choice of either purchasing the product(s) at the corrected price, or cancelling your order. If you confirm you want the product at the corrected price we will deliver the product to you. If payment has been charged for the purchase and you cancel the order we will issue a refund.
We accept payment by Credit Card, Charge Card, or Debit Card. No order will be processed until we receive confirmation of payment.
Your Payment Card is debited at the time of placing your Essential Schoolwear order.
We use Sage Pay and as such all transaction information passed between our website is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from our payment service provider are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing we pass to our payment service provider can be examined, used or modified by any third parties attempting to gain access to sensitive information
Schools / Companies which have an invoice credit acount with Essential Schoolwear, the following applies:
The purchase orders we place on the Company are divisible. Each delivery made thereunder:
- shall be deemed to arise from a separate contract, and
- shall be invoiced separately and any invoice for a delivery shall be payable in full in accordance with the terms of payment provided for therein without reference to and notwithstanding any defect or default in the delivery of any other instalment or of any other instalment under any other contract.
We aim to deliver Essential Schoolwear orders within 5 to 15 working days (excluding bank holidays) of you placing your Essential Schoolwear order. We will always attempt to complete your order as soon as possible, so as a result some orders may arrive earlier (particularly any plain non-embroidered or non-printed items).
If we send out the goods by Royal Mail they will attempt one delivery and leave you a card with their contact details, so you can contact them and arrange a redelivery, or to collect it from your local Royal Mail depot.
Items supplied by Essential Schoolwear are subject to availability of stock. If you are ordering more than one item, your order may be sent to you in instalments if some items are out of stock.
Essential Schoolwear will inform you as soon as possible if we are unable to deliver your items within 21 days of your order. You may agree an alternative delivery period or you may cancel the order. In no event shall we be liable for any damages or penalty for any delay in delivery.
Your right to cancel
If you have submitted your Essential Schoolwear order and received your confirmation email, you can still cancel your order provided that it has not entered production and embroidery/printing started. If you do wish to cancel, please reply to the order confirmation email and mark it ‘ORDER CANCELATION’ in the subject line. Please ensure you supply your name, invoice address, post code, product ordered and order number on the email.
If there is a fault with the Essential Schoolwear item(s) which you have purchased from us, you can return the item(s) to us within 14 days of delivery for a full refund or exchange.
If you have ordered the wrong size for your child, please return the garment(s) to us in its original condition within 14 days of receipt and once received, we will refund the cost of the garments to you. To ensure you receive the replacement uniform, please place a new order for the correct size.
When returning the goods, please include the details of the reason for return, your name and address, email address and order number.
Once we have received and processed your return, we will notify you via email and refund your money. This may take up to 10 working days from receipt of the returned item. All credit / debit card refunds will be made to the card used.
We recommend you send any items back to us using a proof of postage, as we cannot be held liable for goods lost in the post we do not receive.
Bespoke items, which have been custom designed cannot be returned for any reason unless faulty (this does not apply for parents ordering from a registered school). This does not affect your statutory rights.
Orders for personalised items cannot be cancelled once they have entered production. By cancelling an order before production you may still incur charges for work that has already been carried out for your order e.g. artwork and print vinyl produced.
If for any reason we fail to meet our very high standards of customer service, please do not hesitate to contact us by email to email@example.com We will do our very best to deal with your complaint as soon as possible and make every effort to reach a satisfactory conclusion on your behalf in order to retain your valued custom.
We use Sage Pay as our payment service provider (PSP). All transaction information passed between our site and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing we pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
About SagePay Encryption and Data Storage
Once on our systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.
SagePay’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands.
SagePay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. We are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.
Links to banks
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
SagePay is controlled by Iris Scanners, which are the latest and most precise biometric security devices available for identification. As used by; chemical plants, airports, police stations, prisons and other facilities where security is paramount. No one can enter or leave the building without a valid security pass.
All employees at Sage Pay are Criminal Records Bureau (CRB) checked prior to employment and no unauthorized individual has access to or is able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). All transaction information and customer card information is secure even from our own employees.
SagePay operates on twin data centres to ensure optimal system security and up-time and has a full disaster recovery and business continuation policy.
Essential Schoolwear is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Essential Schoolwear may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15.08.2012.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible and we will promptly correct any information found to be incorrect. firstname.lastname@example.org
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Use of the website content
Please do not use the Website in any way that may infringe the intellectual property rights contained within it.
Limitation of liability
In respect of any cause of action (including an action for negligence) arising out of or in connection with any purchase made from the Website, our entire liability shall be limited, to the extent that the cause of action relates to the items purchased on our Website to:
- Repairing or supplying the Goods again or refunding the amount paid by you in respect of the Goods purchased.
- Our aggregate liability in respect of all causes of action arising out of or in connection with the Goods purchased on our Website or in connection with your use of the Website (whether for breach of contract, in negligence or any other tort, under statute or otherwise at all), including for the loss or damage to Goods whilst in transit, will not exceed an amount equal to the value of the Goods delivered to you under these Terms and Conditions.
- Save in respect of death and personal injury we shall not be liable (whether in contract, tort (including negligence) or otherwise) for any claim arising under or in connection with Goods purchased from the Website or your use of the Website unless you give us written notice of the claim within three months of becoming aware of the circumstances giving rise to the claim or, if earlier, three months from the time you ought reasonably to have become aware of such circumstances.
Law and jurisdiction
These Terms and Conditions will be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales. Certain provisions contained in these Terms and Conditions may be disallowed by the laws of the country from which you are accessing the Website. If any provision of these Terms and Conditions are found to be invalid or unenforceable by a court, it will be severed from the rest of these Terms and Conditions which shall remain unaffected. A person who is not a party to this contract is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
These Terms and Conditions represent the entire understanding relating to the use of the Website and supersede all other statements, representations or warranties (whether written, made by email or oral) made by Essential Schoolwear. Nothing in these Terms and Conditions shall affect the liability of either party in respect of any misrepresentation, warranty or condition that it makes fraudulently. Any rights not expressly granted in these Terms and Conditions are reserved by Essential Schoolwear.
We shall not be liable to you for any delay in, or failure of, performance of our obligations under these Terms and Conditions arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.
Disclaimer of content
Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Website it is provided on an "as is" basis and we give no warranty and make no representation regarding the accuracy or completeness of the content of this Website. Further, no warranty is given that the Website shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability.
Access to and use of this Website is at the user's own risk and we do not warrant that the use of this Website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection. We accept no liability for viruses. You are recommended to take all appropriate safeguards before downloading information or images from the Website.
The information contained in the Website has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself prior to ordering any products from us that they are suitable for your purposes. Orders will be subject to our Terms and Conditions.
Any advice given on this Website is for guidance purposes only. Any such advice should not be relied upon or used as a substitute for legal or other professional advice on your specific requirements.
We shall not be liable to you for any of the following whether arising from any claim arising out of or in connection with the use of the Website including without limitation under any tort including negligence, for breach of contract, for misrepresentation (other than fraudulent misrepresentation), intellectual property infringement, under any statute or otherwise:
- any indirect, special or consequential losses;
- in respect of losses or damages arising out of changes made to the content of this Website by unauthorised third parties;
- any loss of business, data, profits, revenue, goodwill, use or anticipated savings; or loss or damage to your, or any third party's data or records.
Nothing in these Terms and Conditions shall exclude or limit our duties and liabilities under any applicable legislation or any conduct of business rules which we are bound to comply with. Except as expressly provided in these Terms and Conditions we exclude all representations, conditions and warranties whether express or implied (by statute or otherwise) to the fullest extent permitted by law.
This is the Essential Schoolwear Limited website (http://www.essentialschoolwear.com) which is owned, operated and maintained by Baloun enterprises Limited. We are registered in England, our registration number is 6613992 and our registered address is D2 The Courtyard, Alban Park, Hatfield Road, St Albans, Hertfordshire, AL4 0LA.